Help! My IllumiBowl arrived broken or faulty! How do I get a replacement?
Send us an email at firstname.lastname@example.org for a replacement (within 90 days of purchase)!
Help! My Illumibowl turns on in the light when I first put batteries in!
Your Illumibowl may first light up when you put batteries in, even in the light. The light should turn off after 2 minutes and only activate in the dark after that.
Help! My Illumibowl is only showing/flashing red!
The Red light can indicate the presence of water. Remove batteries and allow the unit to sit in a dry area for 24-48 hours. Re-insert batteries.
Red light can also indicate low batteries. New batteries should help your Illumibowl work as it should. (If your Illumibowl continues to only show red after putting in new batteries and pressing the button a few times email us at email@example.com)
How do I set the color on my IllumiBowl?
To set the color on your Illumibowl, press the side button and Illumibowl will freeze on whatever color is visible when you press it. To resume color-cycle, press the button again.
How do I adjust the brightness level on my IllumiBowl?
To adjust the brightness level on your Illumibowl toilet night light, simply hold the button in on your Illumibowl until the brightness level changes. It will toggle between three different levels of brightness.
How do I adjust the arm to fit my toilet?
To adjust the arm to custom fit your toilet, simply measure the arm against the top rim of your toilet bowl and bend it on each side of the rim. Remove from the rim and bend it in both sides to 90 degrees and then place it on your toilet and it will fit like a charm.
Help! My tracking number doesn't work!
Your tracking number won't register until it starts moving. If it doesn't work, two days after placing your order, please let us know!